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By accessing, browsing or using this website, you agree to the terms,
conditions and disclaimers. By purchasing an item advertised on this website,
you agree to be bound by these Terms and Conditions. 24HrsCityFlorist (WorldWideFloralGift.com and its member florists will be regarded as 24 Hrs City
Florist hereafter) may amend these Terms and Conditions from time to time and
any amendment will become effective immediately. Your continued use of this
website after amendment constitutes an agreement to abide by and be bound by
these Terms and Conditions, as amended.
Substitution Policy
Images found on this site are used as guides only and may not be exactly the
same as the final product.
World Wide Flora Gift, a international delivery arm of 24Hrs City Florist and
its member florists reserve the right to make fair and reasonable substitutions
according to the practical availability of specific flower types and containers
worldwide.
When a member florist receives a flower order from 24 Hrs City Florist, every
effort will be made to create an arrangement of the shape, size and color and
using any flower varieties specified, according to the order description.
Specific flower types may be indicated on the order by actual description.
In the case where a specific flower type or colour is unavailable within the
given time frame of delivery, substitutions may be made within the arrangement
to achieve the same overall shape, style and colour effect and to ensure that
the order is delivered on time.
Except where the selling florist has indicated that there be no substitution, 24
Hrs City Florist will always give priority in decreasing order of importance to:
(1) delivery time of the order, followed by
(2) colour preferences, followed by
(3) the overall style of the arrangement, followed by
(4) specific flower varieties
Flowers of a similar shape, size and value but different type and colour may be
used if other flowers in the arrangement substitute for that colour and the
overall effect of the arrangement is maintained.
In arrangements of a single flower variety (eg rose bouquet), the flower variety
will take precedence over colour.
Translation Policy
24 Hrs City Florist policy is to leave the card message in the language that the
order was received in. However, if you require the message to be translated into
the native language of the recipient's country, please specify in the 'special
instructions/comments' field on the order form and we will do our utmost to
translate the card message. However, 24 Hrs City Florist cannot guarantee that a
translation will be possible and cannot guarantee the accuracy of the
translation.
Recipient "Not at Home"
24 Hrs City Florist is not responsible for deliveries if the recipient is not at
the location at the time of delivery. If you are the customer, you must make
sure that the recipient will be at the location on the date given on the order
form for delivery.
If there is a contact phone number on the order form, the supplying florist may
contact the recipient to check if they are at the location before they attempt
to deliver the gift. If there is no phone number provided on the order form, the
supplying florist will attempt to deliver the gift on the specified delivery
date.
If the recipient is not at the location when the delivery is made, the supplying
florist will try to leave a "not at home" card at the recipient's location. This
card explains the situation and asks the recipient to contact the supplying
florist 24 Hrs City Florist will do their utmost to deliver the gift at a later
date if the recipient replies to the "not at home" card. Additional delivery
charges may apply if the supplying florist has to deliver the gift more than
once. Alternatively, the recipient may have to collect the order at the
florist's premise.
Fees and Charges
24 Hrs City Florist includes all fees and charges in the value shown on our
websites. You will pay no more than what you see on the product/catalogue pages.
We won't add anything on on the last step of the shopping cart!
These fees include a delivery fee (of which 100% goes to the florist for
delivery of the order), a service or handling fee and also the Credit Card
clearing fee that is charged by the credit card clearing company.
Non-Deliveries
24 Hrs City Florist will try their best to deliver any gift, but we do not
guarantee the delivery of any product if one of the following occurs
Recipient refuses to accept delivery of the gift
Address provided is incorrect
Occupants are not at the location and do not respond to the "not at home" card
left by our florist
If one of these instances occurs, we may judge that the delivery has been made.
Cancellations
24 Hrs City Florist cannot cancel any order that has already been made up by the
supplying florist, even if the florist has not delivered the order.
Refunds
Is is not normally 24 Hrs City Florist policy to refund the price of the
product. However, as every customer and gift are individual, (and therefore may
require a decision on a case-by-case basis), please contact
info@24hrscityflorist.com so we
can determine the best solution to the problem. 24 Hrs City Florist is also able
to provide other solutions, such as resending the gift, or resending a different
gift of the same value.
Time Sensitive / Difficult Deliveries
Due to the difficult nature of delivering for the following events/places, 24
Hrs City Florist and its supplying florists cannot guarantee delivery. While we
will try our best to make sure that your gift is received at the event/place, we
do advise you to include a secondary address for delivery. The recipient of the
gift must be available at this address after the end of the event.
Delivery to difficult and remote areas may incur extra delivery, above that
already allowed in the flower value. The payment of extra delivery is the
responsibility of the customer and orders can not be delivered without such
payment.
If a delivery should not be made after a certain time (for example, if the
recipient is leaving the hotel), please either provide an alternative delivery
address within the same delivery area or advise that the order should be
cancelled in the INSTRUCTION TO FLORIST section at the bottom of an order form.
We do not guarantee delivery to the following timed events :
Funerals
Wedding Receptions
Parties
Functions
We do not guarantee delivery to the following place
Hospitals (especially Intensive Care Units)
Ships
Jails
Secure Buildings
Hotels
Note that if the alternate delivery address is in a different area, and
therefore requiring the services of a different florist, 24 Hrs City Florist may
not be able to assist with the redirection.
Timed Deliveries
While we offer customers the opportunity to nominate a preferred time of
delivery, including "as soon as possible" (ASAP), it is not possible to
guarantee that these times will be achieved. 24 Hrs City Florist uses a network
of local florists around the world to deliver flowers so that you get the
freshest possible gift. Consequently, there are often local reasons why an order
can not be delivered within your preferred time frame.
We suggest you restrict your requests to AM or PM delivery or ASAP if that is
important to you. Such deliveries can only be made during local business hours.
Also, it is usually possible though not guaranteed to deliver on a Saturday up
to noon. It is not usually possible to deliver on Saturday afternoon or Sunday
or on national public holidays.
If the flowers are for a timed event like a funeral, the florists will do their
best to assist. However, we strongly recommend that you give an alternative
address so the flowers can be delivered there if too late for the timed event.
If a delivery should not be made after a certain time (for example, if the
recipient is leaving the hotel), please either provide an alternative delivery
address within the same delivery area or advise that the order should be
cancelled in the INSTRUCTION TO FLORIST section at the bottom of an order form.
Note that if alternative delivery address are in a different area, and
therefore requiring the services of a different florist, 24 Hrs City Florist may
not be able to assist with the redirection.
Alcohol
24 Hrs City Florist does not guarantee the delivery of alcohol with all
purchases. The laws regarding the sending of alcohol with flowers are very
complicated.
Why 24 Hrs City Florist does not guarantee the delivery of alcohol with all
purchases:
1. 24 Hrs City Florist is unable to guarantee the recipient of the gift is over
the legal age in that state or country
2. The recipient of the gift may have certain religious beliefs
3. Certain countries or States have laws that prohibit the sending of alcohol
4. Certain countries or States require 24 Hrs City Florist florists to possess a
licence to send alcohol with flower orders
If you place an order that includes alcohol and 24 Hrs City Florist is not able
to deliver the alcohol because of one of the reasons stated above, our florists
will replace the alcohol (to equal value) with flowers or gift items that suit
your order. You will not be advised of this replacement.
Please note that you are able to nominate a second gift preference when placing
an order that includes alcohol.
Recipient
For the purposes of this document the 'recipient' is the intended receiver of a
flower or gift contracted by the 'customer' to 24 Hrs City Florist. The
recipient may be an individual or non-corporate entity.
What type of personal information will be collected?
24 Hrs City Florist will lawfully collect and store personal information about a
recipient, as provided by a customer, that is practicable to complete the order.
Personal information including name, address and phone number will be collected
by 24 Hrs City Florist about a recipient when a customer places an order
directly with 24 Hrs City Florist via the Internet, by phone, by fax or by
email, or through a contractor that collects the information on behalf of
Petals.
How will the personal information be used?
Personal information collected about the recipient by 24 Hrs City Florist will
be used for the primary purpose for which it was collected and for any secondary
purpose if it is directly related to the primary purpose, or in a way that the
customer and recipient would reasonably expect the information to be used. The
primary purpose for collecting personal information about a recipient is to
facilitate the delivery of an order. The personal information of the recipient
will be disclosed to a contractor that supplies a floral delivery service for 24
Hrs City Florist, in Singapore or overseas.
Please note that this site contains links to other sites. eNETs is the provider
of the the digital (SSL) certificate used by 24 Hrs City Florist for credit card
protection. eNETS is not responsible for the privacy practices, privacy
statements, or content of any other web sites.
Personal information held by 24 Hrs City Florist about an individual can be
made available upon request. A reasonable fee may apply to this service.
Individuals are entitled to know what sort of information is held, how it is
collected, used and disclosed as outlined in this document. Enquiries can be
made to 24 Hrs City Florist by emailing
info@24hrscityflorist.com
Quality Assurance
24 Hrs City Florist is comprised of florists and relay organisations around the
world. Every effort is made to deliver flowers and gifts on the day requested
and in a condition that reflects the high standards set by 24 Hrs City Florist
for its network of florists and floral relay organisations.
Disclaimer
By accessing, browsing or using this website, you agree to the terms, conditions
and disclaimers. By purchasing an item advertised on this website, you agree to
be bound by these Terms and Conditions. 24 Hrs City Florist may amend these
Terms and Conditions from time to time and any amendment will become effective
immediately. Your continued use of this website after amendment constitutes an
agreement to abide by and be bound by those Terms and Conditions, as amended.
Refund Policy
The customer shall have no right to any refund for payment made for the service once we have started to process the services for the customer. However, in instances where the customer feels that a refund is justified, the customer must submit a written request for refund.
Please provide the following details together with your request, unless otherwise stated:
- transaction identification number
- reasons for cancellation or refund
All requests submitted are subject to approval on a case to case basis and at the discretion of the company management.
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