Questions on Prices & Payments:
A: Yes, the prices are net prices and we do not charge GST which is an immediate 7% saving for you.
A: Payment will be by credit card. Whether you decide to order from our website or by phone. We accept Visa / Master / Amex / Diners credit cards. Customers with 3D -Secure credit card, please be ready with your mobile phone as a PIN number will be sent to your mobile phone for you to enter during your transaction.
A: All purchases have to be paid in full to before we could confirm the order. You may placed your order from our website. An automated receipt will be emailed immediately after your successful payment. Alternatively We can take your order over the phone. We accept credit card payment over the phone. We can send you an official receipt for you to claim your payment from your company. We generate our receipts on a weekly basis.
A: We provide FREE delivery during office hours i.e. from 9am to 5pm, Mondays to Saturdays. there is additional delivery surcharges for delivery outside office hours, Sundays and public holidays.
A: We're afraid that we can't accept 'payment on delivery'. All orders must be paid for prior to dispatch and upon your order confirmation
Questions on Delivery:
A: Yes we can, depending on WHEN you placed your order and WHAT type of flowers you select. Almost 90% of our flower arrangements offered in this website are for same day delivery. Select the product you want and click on the image of the product. The earliest delivery date will be shown. Click on the button 'Buy This' and you can select the delivery date and time.
A: Our cut-off time for same-day delivery is 8pm. Thereafter, our earliest delivery will be pushed to next-day delivery between 1pm-5pm. Please see also our delivery policy.
A: You may select from the Special-Delivery-Time selection when selecting the date/time of delivery. Specific time delivery is only available for next day delivery. Extra charges apply for specific time delivery as we will engage a separate courier service specially to delivery your flowers.
A: We will firstly look for someone who can receive on behalf of the recipient. If there is nobody within the address who can receive the flowers on behalf we will try to pass it to the neighbours , if the neighbours are not available we will place it in front of the recipient’s door. We will call the recipient to inform her/him of the whereabouts of the flowers. (we exercise sensible discretion; order safety is high on our list of priorities),
A: You may indicate this as you enter your recipient's information during your checkout process. Please note, should there be a re-delivery required, a re-delivery surcharge applies. Please see charges in our delivery-policy page.
A: Yes we do. We work with the best florists around the world to deliver fresh flowers. Simply visit our International Delivery Website to choose the destination country to see our extensive range of flower arrangement offered.
A: If you have provided a sender's local mobile number, we will send a SMS that number once your order is delivered. For orders made from overseas, you may check your delivery status by entering your order number into our Order-Status-Enquiry box. Please note, delivery status is updated next day after the delivery date.
A: A successful delivery depends on accurate information: the recipient name & contactable number, complete delivery address and postcode. Additional delivery instructions (which can be added at checkout) are also useful if the property is difficult to locate or if the recipient is at a business, university or hospital. Here, as much information as possible (ward numbers, departments, etc.) really helps.
A: We most certainly can provided your have made your order at the very latest before 8pm the day before the delivery date.
A: Delivery is done between a specific range of time (eg. 1 to 5pm). If the recipient has not receive the order after the specified range of time, please call us at our hotline no. 65-6396 4222 or email by replying to the email confirmation containing your unique order number. We will check on the matter and our customer service officer will respond to your query soonest possible.Do note there are instances when the flowers have been delivered to the receptionist but were not given to the recipient immediately or the flowers could have been accepted by the residence's security guard but were not handed to the recipient immediately.
A: In normal circumstances, our delivery is always on time however there are occasions due to unforseen circumstances (eg. accidents on the roads, road blocks, heavy rain, etc), our drivers may not reach the recipient's address on time. Clearly, this isn't ideal and if our drivers think that they may arrive late, we will do our best to inform you and/or the recipient.
Questions on Products & Order:
A: Yes we do, please give us a call at 65-6396 4222 to consult with our florists.
A: We only print messages given within the gift-message column. We will not reveal buyer's or sender's information to the recipient.
A: Yes you may, select the flower you desire and in the subsequent page, choose from a list of add on items such as bears, wines, cakes, Chocolates, etc.
A: Yes, of course! The gift message will be printed on a gift card and included with your order. The gift message itself can be up to 200 characters long
A: It's as easy as clicking a few buttons. Once you've found a flowers or product that you like, simply click the 'Buy now' button next to the flower/product and you will be taken to our easy 3-step checkout.
Step 1. Choose the delivery date and time
Step 2. Enter the information of the recipient including the message
Step 3. Credit Card Payment & Confirmation
During checkout, you'll get to choose a delivery date and time. You'll be asked to provide your particulars, the name and address of the person to whom you're sending the gift and your credit card details. Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted securely, and never ever shared with anyone else. Ever. Please view our Privacy Policy.
A: Absolutely. Please call us on 6396 4222, or, if you're calling from outside Singapore, dial +65 6396 4222. Our sales lines are open 24 hours a day, 7 days a week.
A: As long as your order has not been arranged or delivered. Please inform us of your amendments by replying to the email containing your unique order number. Please note that we can only guarantee to accept amendments if they are received at least 48 hours before dispatch of your order
A: Yes, you can change your gift message as long as you inform us at least 48 hours before dispatch. After that time, we cannot guarantee to be able to make the amendment. Please inform us of the change of message by replying to the email containing your unique order number.
A: We automatically send out an order confirmation email containing your unique order number once we received your payment. However, sometimes customers do not receive these emails.This could be due to several possible reasons such as, customer accidentally entered a wrong email address or our email was marked as spam and channel into customer's spam box, etc. If you want to double-check that we've received your order, please email us using the 'email us' form (quoting your name and the recipient's postcode and delivery date) or call our hotline at 65-6396 4222 if timing is of essence.
A: The email confirmation can be used as the invoice/receipt. If you have accidentally deleted the email, the easiest way to request an invoice is to login to 'My Account' and view your Order History. You may print your invoice/receipt directly from our website.
A: Simply call us at our hotline no. 65-6396 4222. Our customer service officer would be more than happy to take your order over the phone.
