Our hotline is in operation 24 hours. Our retail outlet operating hours are: Mondays - Sundays: 9am to 10:30pm (from 10:30pm to 9am, only delivery services are provided)
We provide 24 hours delivery nation wide.
We provide FREE office hours delivery (9am to 7pm from Mon to Sat) for the first delivery attempt.
There will be re-delivery or re-location charge of S$15 for any subsequent delivery attempt.
24 Hrs City Florist is not responsible for deliveries if the recipient is not at the location at the time of delivery.
If you are the customer, you are to ensure that the recipient (or someone who is able to receive the item on behalf) will be at the location on the date given on the order form for delivery.
If there is a contact phone number on the order form. 24 Hrs City Florist will
not contact the recipient unless we were instructed to do so OR unless we encountered problems locating
the delivery location or the recipient.
If there is no phone number provided on the order form, the 24 Hrs City Florist will attempt to deliver the gift on the specified
delivery date. If the recipient is not at the location when the delivery is made,
we will bring the gift back to the shop. Additional delivery charges will apply if the we have to deliver the gift more than once.
Alternatively, the recipient may have to collect the gift at our premise.
Orders for same day delivery must be submitted by 9:00pm, after which the delivery will be on the next working day.
There will be an additional surcharge for delivery during Sundays and public holidays.
Please note that we do not deliver to restricted areas within Singapore, such as:
Army Camps
Jurong Island
Airport (Restricted Areas)
PSA Ports
Additional service fees will be imposed for deliveries outside office hours (9am to 7pm), Sundays & Public Holidays.
We provide URGENT delivery on a case by case basis and urgent delivery fee will apply. Please refer to delivery schedule and charges chart below:
Delivery Schedule:
Order Time
Earliest Delivery
Charges
9am to 6pm
+ 3 to 6 hours from successful payment
FREE DELIVERY
6pm to 8 pm
+ 3 hours from successful payment
+ S$10
8pm to 9am *
9am to 5pm next day
FREE DELIVERY
* We provide special 24 hours delivery services. Orders must be placed min of 12
hours before delivery time. See Delivery Chart below for additional delivery charges.
Note: We provide the choice of 3 seperate time-slot within the FREE delivery schedule. (9am-12noon, 1pm-5pm & 5pm-7pm)
We will endeavour to deliver within your preferential timing, however, the chosen delivery time-slot
may be pushed to the next earliest time should circumstances arises.# Delivery for the selected day/date is guaranteed.
# Should there be a need for item to arrive by a specific time (e.g. by 5pm), kindly indicate this in the 'Instructions To Florist' text box when checking out.
Please note that we do not deliver on ONE specific timing (e.g. 4pm sharp) netiher do we deliver on a specific narrow time (e.g. 4pm to 5pm).
For delivery of orchids overseas: Orchids can only be sent on Monday of the week. In the aftermath of Sept 11 2001, stringent custom control measures have caused ordhid gift boxes to be delivered late or undelivered. While this incidence is not high, such volatile conditions mean we are not able to guarantee their successful deliveries with full refunds or free redeliveries.
Should you have further enquiries on our delivery charge/policies, please do not hesitate to email us at: info@24hrscityflorist.com
Love And Romance
